Last Updated: 6 December 2024

1.      OVERVIEW

(a)    Melissa Jaye Wimberley t/as Pronto Studio (ABN: 94 318 686 744) (“Pronto Studio”, “we”, “our”, and/or “us”) operates a business (“Business”), which provides graphic design services and related services (our Services). Our website is located at www.prontostudio.com.au (“Website”).

(b)   We are not bound by the Privacy Act 1988 (Cth) (“Privacy Act”). However, we take the privacy of Personal Information seriously.  

(c)    We are committed to protecting the privacy of individuals we interact with in connection with the provision of our Services, through our Website and otherwise in relation to the operation of our Business.

(d)   We will handle Personal Information that we collect or obtain in connection with the provision of our Services and your interactions with the Website and us in accordance with this Privacy Notice (“Notice”). Personal Information has the meaning as defined in the Privacy Act (“Personal Information”).

(e)    This Policy contains information about:

(i)        How you may access your Personal Information held by us; 

(ii)       How to seek the correction of your Personal Information held by us; and

(iii)      How to make complaints about any privacy-related concerns.

(f)    If we change this Policy, we will display the updated Policy on our Website. If you object to any changes, you may contact us, and we will attempt to resolve your complaint within a reasonable time.

(g)    By engaging us for Services or otherwise supplying us your Personal Information, you consent to our collection, use, disclosure, storage, destruction and otherwise handling of Personal Information, in accordance with the terms of this Policy.

(h)   If you provide a pseudonym to us or wish to remain anonymous, you can browse and view our Website without restrictions, however we may not be able to provide you with the full extent of our Services and our interactions with you in relation to our Business may be limited. 

2.      HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

We may collect Personal Information through the following avenues:

(a)    Where you have requested that we provide our Services to you;

(b)   Where you have enquired or otherwise communicated with us in person, over email or phone, via video conference or otherwise;

Where you have filled out a form or answered questions posed by us in relation to any actual or prospective commercial engagement relating to our Business including during any briefing or quoting process;

(c)    Where you send us an invoice or other notification in relation to our Services or our Business;

(d)   Where you are interacting with the Website, through the use of browser cookies or trackers;

(e)    where your employer provides us with your Personal Information for the purposes of allowing us to contact a representative of your employer in relation to our Services;

(f)    From time to time, from third parties, who may provide your Personal Information to us under a commercial arrangement for the purposes of marketing or providing our Services to you;

(g)    Where you engage with us through social media platforms, subscribe to our mailing list, download our resources, or participate in surveys, promotions, or events related to our Services; and

(h)   In such other situations, which we will inform you of from time to time, where we collect Personal Information from you that is reasonably necessary for the proper function of our Business.

3.      WHAT PERSONAL INFORMATION DO WE COLLECT?

(a)    The kinds of Personal Information we may collect from you will depend on your relationship with us (for example, a customer of our Services or a service provider to us) and the nature of your interaction with us.

(b)   We may collect and store the following types of Personal Information: 

(i)        Names, phone numbers, addresses and e-mail addresses;

(ii)       Payment details;

(iii)      Qualifications, titles and employment details;

(iv)      Geographical information,

(v)       Information about your organisation’s staff and officers as required in the normal course of our Business operations;

(vi)      Social media handles, business names, branding information, feedback, preferences, and any creative or brand assets shared during the course of your project; and

(vii)     other Personal Information that you may voluntarily provide to us to assist us to provide our Services to you.

4.      WHAT DO WE DO WITH YOUR PERSONAL INFORMATION?

(a)    We will not sell or trade your Personal Information to any third party, organisations or individuals without your consent, unless we are required or permitted to do so by law.

(b)   We may use and disclose your Personal Information for the following purposes:

(i)        To discuss a current or prospective commercial relationship with you including the preparation of proposal documents, quotes and other pre-engagement material;

(ii)       To provide our Services to you;

(iii)      To engage you to supply products and/or services to us;

(iv)      To pay you for any products and/or services you supply to us;

(v)       To prepare contracts, deeds or consent forms for you or your representatives to sign;

(vi)      To operate our Website;

(vii)     To provide you with further information about our Services, as requested by you;

(viii)    To personalise your experience of our Services;

(ix)      To respond to feedback and complaints;

(x)       For the development of new Services;

(xi)      For enforcement of a contract you have entered into with us or any agreement, undertaking, warranty or promise you have given us, such as our Subscription Terms and Conditions https://www.prontostudio.com.au/terms, any other client terms and conditions or contracts we enter into with you for our Services, and our Website terms and conditions;

(xii)     For direct marketing purposes, with your consent (see section 8 below);

(xiii)    To notify you of important changes to our Services or our Website or to otherwise update you on matters relating to our Business that may be of interest to you;

(xiv)    To understand customer trends and patterns so we can continue to develop our marketing and advertising strategies;

(xv)    To improve our Services and customer experience, including collecting feedback and conducting surveys; and

(xvi)    For any other purpose for which you give your consent.

(c)    We may also disclose your Personal Information:

(i)        To third parties used by us to assist us to provide you with our Services or to assist us to operate the Business, including freelance contractors, other contractors (such as bookkeepers), recruitment providers, legal and financial advisors, website hosting providers, payment processors and technology service providers;

(ii)       To lessen or prevent serious threats to the health and safety of an individual or the general public;

(iii)      To assist in locating missing individuals; and

(iv)      To any duly authorised law enforcement officer, or any other person, authorised by any law to receive your Personal Information from us.

5.      HOW DO WE HOLD YOUR ELECTRONIC INFORMATION?

We hold your Personal Information by storing it electronically, by exporting it onto a computer or in hard copy. 

6.      DO WE SEND YOUR PERSONAL INFORMATION TO PARTIES OUTSIDE AUSTRALIA?

(a)    From time-to-time, we use third-party service providers for digital cloud storage, web hosting, payment processing or other technology-related services in connection with providing our Services. We may disclose your Personal Information to these third party services providers who may operate outside of Australia, or operate in Australia with servers located outside of Australia. 

(b)   As some of our third-party service providers operate globally, we cannot say with certainty where their servers are located or the countries out of which they operate at any given time. Further, these locations may be subject to change without notice to us.

7.      ARE WE RESPONSIBLE FOR THIRD PARTIES’ WEBSITES AND SOCIAL MEDIA LINKS?

(a)    This Policy applies solely to Personal Information collected with regard to providing our Services, the operation of our Website and otherwise in connection with the operation of our Business.

(b)   We are not responsible for the collection of information and/or privacy practices of our third party websites that may be linked to or from our Website from time-to-time, or social media Websites which may be accessed via links on our Website or on our emails.

(c)    We refer you to the privacy policies and terms of use of the operators of any linked third party websites.

8.      WILL WE SEND DIRECT MARKETING COMMUNICATIONS TO YOU?

(a)    Your Personal Information may be used to offer you new Services, notify you of new developments to our existing Services, or any other promotional communication related to our Services.

(b)   If you do not wish to receive direct marketing communications from us, you may opt-out any time by clicking a link on the email communications sent to you or contacting us at info@prontostudio.com.au  (see section 12). 

9.      DO WE COLLECT PERSONAL INFORMATION THROUGH COOKIES AND ANALYTICS TOOLS?

(a)    We may use cookies technology to store data on your computer using the functionality of your browser. Many websites do this because cookies allow our Website publisher to do useful things like find out whether the computer has visited the site before.  You can modify your browser to prevent cookie use but if you do this, our Website may not work properly. The information stored in the cookie is used to identify you. This enables us to operate an efficient service and to track the patterns of behaviour of visitors to our Website.

(b)   In the course of serving advertisements to our Website (if any), third-party advertisers or ad servers may place or recognise a unique cookie on your browser.  The use of cookies by such third party advertisers or ad servers is not subject to this Policy, but is subject to their own respective privacy policies.

10.     HOW DO WE KEEP PERSONAL INFORMATION SECURE?

(a)    You should be aware that there are inherent risks associated with the transmission of information via the Internet. Data security measures can never be guaranteed. This means that while we take steps to protect your Personal Information, we cannot guarantee its security.

(b)   If you suspect any misuse, loss, unauthorised access, modification or disclosure of your Personal Information, please contact us immediately.

11.     WILL WE TRANSFER YOUR PERSONAL INFORMATION?

If we are involved in a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation, we may, in our sole discretion, transfer, sell or assign your Personal Information collected by us to one or more relevant third parties.

12.     WHAT IF YOU HAVE QUESTIONS OR COMPLAINTS?

(a)    If you:

(i)        Have any questions about this Notice;

(ii)       Wish to request access to any Personal Information that we hold;

(iii)      Wish to correct or update your Personal Information that we hold; or

(iv)      Wish to make a complaint or discuss any other privacy concerns you may have,

please contact us using the following details:

email: info@prontostudio.com.au; or

post: 25 Owarra Avenue West, Ferny Hills, QLD, 4055, Australia.

(b)   We reserve the right to charge for reasonable expenses that we may incur in preparing and sending you a copy of your Personal Information.

(c)    If you have a complaint or a privacy-related concern, please give us the opportunity to resolve matters by contacting us first using the methods outlined above. Once we have received a complaint, we will try to work with you to resolve the matter. 

(d)   For further information on privacy, you may wish to visit the website of the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au/.